Return Policy

Manufacturer Defects

JohnnyB Jewelry will repair or replace any items with manufacturer defects within 14 days from the date of invoice.  We will issue a credit only if an item cannot be repaired or replaced. After the 14-day time period, JohnnyB Jewelry will have sole discretion as to whether or not an item is returnable. 

Shipping & Invoice Errors and/or Damages

Please report any shipping or invoice errors or any damaged merchandise within seven (7) days of receipt.  We will correct your order as soon as possible.

Customer Errors

There will be a 15% restocking fee on allowable returns that are not due to JohnnyB Jewelry error.  In this case, all shipping charges relating to returns or corrections are the sole responsibility of the customer.

Measurements and Colours

We try to convey colours and measurements as accurately as possible through our pictures.  However, there may be slight variations in colour and measurements.

Non-returnable Items

Items that are custom designs or exclusive designs are not returnable.

Items Sold as a Set

All items that are sold as a set (e.g. necklace & earrings set) must be returned as a complete set or no return can be processed.